Founder and Director
Barbara Lightburn is the Founder and Director of My Ability Pathway (MAP), an organisation built on the belief that people with disability deserve to live a life of their choosing – connected, purposeful, and enriched by what they love.
With more than 30 years’ experience across community services, economic development, and regional growth, Barbara brings together deep sector knowledge and heartfelt leadership. She holds a Bachelor of Education, a Master of Dispute Resolution, and postgraduate studies in Positive Behaviour Support.
Barbara’s leadership philosophy is grounded in emotional intelligence and hands-on collaboration. She walks alongside her team – not ahead of them – building a culture that is Helpful, Active, Connected, Adaptive, and Supportive.
Under her direction, MAP has become known for delivering high-quality NDIS supports while fostering economic stability, personal growth, and wellbeing for both clients and employees.
Barbara is a courageous and reflective leader who believes that the way we work is just as important as the outcomes we deliver – and that clarity, compassion, and curiosity are the true markers of leadership maturity.
General Manager
Charlotte’s desire to be a part of a community organisation where decision making achieves the best outcomes for individuals led her to the role of General Manager at My Ability Pathway (MAP). Armed with a Bachelor of Business and a Graduate Diploma in Social Science, Charlotte brings extensive skills and experience in business development and planning, communications, brand management and marketing. This, combined with her strong sense of justice and diplomatic relationship management, makes her the ideal person to lead the team at MAP. Charlotte’s approach is thoughtful, considered and balanced, yet she is outgoing, approachable and optimistic. Charlotte will greet you with a smile, listen intently and create a sense of warmth and confidence in any situation.
Head of Finance and Digital Operations
With an eye for detail, Nicole brings a flare for numbers and a penchant for processes to the MAP team. Her experience in customer service, natural warmth and kindness has fashioned her people-first approach. Since starting with MAP in a data entry role, Nicole’s responsibilities and capacity have expanded across financial management, administration and systems management. Her proficiency keeps the wheels rolling and supports MAP’s more comprehensive picture of exceptional service delivery.
Team Operations Manager
Sally has always understood that every person’s experience is different and unique, as are their goals and wants for their lives. Combined with her expertise in the disability sector, which includes roles as Resource and Development Officer, House Manager and community support, she has developed into a genuinely person-centred Team Leader. Sally engages intently to understand individuals so she can design the supports that give them the best opportunity to live an enriched life. Her interest in Acquired Brain Injuries (ABI) and younger onset dementia has seen Sally undertake a Diploma in Dementia Care. Sally is gentle by nature. She listens to understand and is deliberate in her approach, with an unwavering determination to achieve the best outcomes for people with disability.
Team Mentor
With over 15 years’ experience in a counselling role, Carmen Bliss has an open approach, working closely with staff to create success in achieving their professional and personal goals. Carmen excels at engaging with people, taking the time to truly understand them and their needs. Her compassionate approach and ability to connect with staff ensure that they receive personalised, effective support. Carmen’s expertise in coordinating services and guiding her team make her an invaluable asset to the MAP Support Coordination and Disability services.
Quality and Compliance Lead
Empathetic, warm and professional, Alanna is passionate about inclusion and equality for all people, balancing a compassionate nature with a meticulous work ethic. Nearing twenty years’ experience working with vulnerable people, along with lived experience of invisible disability, Alanna is intensely knowledgeable about the barriers people may face. Dedicated to helping overcome them, Alanna is invested in supporting people to lead healthy, fulfilling lives. Alanna’s strengths support the delivery of high-quality, compliant, and person-centred services through effective quality assurance and continuous improvement initiatives across MAP.
Workforce Planner
With over 25 years of experience in the franchising industry, Skye has worked across legal and compliance, finance, debt recovery, and administration. Her sharp eye for detail and strong organisational skills make her a steady and reliable support to the team. Skye enjoys helping operations run smoothly – whether managing schedules, streamlining processes, or supporting data-driven decision-making. Known for her calm and practical approach to problem-solving, she thrives working behind the scenes to keep everything on track. Outside of work, Skye can be found on the golf course or spending time with her family enjoying all things sport.
Human Resources and Payroll Assistant
Bianca brings more than 15 years of experience across administration, accounts management, customer service, and business operations. Known for her approachable nature, attention to detail, and passion for helping others, she supports both employees and participants to ensure they have a positive experience with My Ability Pathway. Bianca combines strong organisational skills with a people-focused approach, taking pride in building positive relationships, streamlining processes, and creating a welcoming environment for team members and clients. Outside of work, she enjoys creating artwork, spending time with family, connecting with her community through sport, and encouraging those around her.
Service Delivery Lead – Northern
Subi’s upbringing in a family environment with his grandparents sparked a natural passion for supporting older people and those with disability. He strengthened his knowledge with a Certificate IV in Disability and a Diploma of Community Services, and continues to expand his expertise in Dementia Care. Subi has been with My Ability Pathway for three years, starting as a Support Worker and now leading the Accommodation Services team. He oversees the daily operation of the SIL house, supports clients directly, and works closely with key workers and Sally to ensure all support is thoughtful, client-focused, and of the highest quality.
Service Delivery Lead – Barossa
Brooke brings kindness, care, and compassion to her role as Service Delivery Lead – Barossa, shaped by five years of experience across the disability and aged care sectors. Having worked in a variety of roles within these industries, she brings valuable knowledge, practical insight, and a strong commitment to person-centred support. Brooke is passionate about creating a supportive and caring team environment that empowers individuals to build independence and work towards their goals. Friendly and approachable, she enjoys working closely with clients, families, key workers, and support workers to ensure supports are delivered consistently, respectfully, and in line with each client’s unique needs. She is dedicated to making a positive difference and supporting meaningful outcomes for the people MAP supports.
Executive Operations and Projects Officer
Jen brings a strong background in customer service and people-focused roles to My Ability Pathway. With a natural warmth, strong attention to detail, and a genuine enjoyment of working with people, Jen takes pride in creating positive experiences and delivering thoughtful, high-quality service. Having lived and worked in the Barossa for many years, she is deeply connected to the local community and values the creativity, connection, and care that make the region so special. Jen feels she has found her vocation at MAP, where she can give back to the community and support people in meaningful and empowering ways. Inspired by the work being done across the organisation, she is excited to bring her skills, reliability, and enthusiasm to a role that allows her to make a positive difference every day.
Marketing and PR Coordinator
Clair brings a strong background in digital strategy and storytelling, with a passion for turning ideas into engaging content that truly connects. She is excited to highlight the meaningful work of the team and the people My Ability Pathway supports. Outside of work, Clair enjoys exploring new ways to engage communities and create positive impact. She believes in the power of authentic connections and is committed to amplifying the voice and mission of My Ability Pathway, ensuring the stories and successes of participants and staff are celebrated and communicated with clarity and heart.
Administration Coordinator
With over 30 years of experience in the community sector, Reta has worked across mental health, social inclusion, aged care, domestic violence, and disability. She holds qualifications in Disability, Aged Care, and Health and Leisure, and is also certified to deliver seated exercise programs for people with physical limitations. Since joining My Ability Pathway in May 2024 as Administration Coordinator, Reta has provided invaluable support to the Disability Services team through her strong organisational skills and person-centred approach. Known for her warmth, empathy, and inclusiveness, she is passionate about ensuring every individual is heard and supported to live life fully.
